Shipping Terms

Alta Gama Digital carries out addresses in all National destinations. En Bogotá que se encuentran nuestra sede principal se hacen despachos con nuestros propios domiciliarios, el valor de los envíos son alrededor de 15.000.

For shipments to other destinations, dispatches are made through external transport companies, like Serviantega or Interrapidisimo, who will be in charge of the delivery process of the products purchased through the Site.

The information of the place of delivery is the sole responsibility of the User, as well as the value of the shipment which will also be assumed by the User, y el cual variará dependiendo del peso del producto y del destino del mismo. The deadlines chosen for dispatch and delivery, They are counted from when the purchase order and the payment method used have been validated, and they are considered business days for the fulfillment of said term.

Alta Gama Digital will communicate the data to Users through WhatsApp so that they can track the status of the shipment over the Internet.

Warning: Alta Gama Digital cannot guarantee the delivery to some regions of the country of products considered oversized or with excessive weight by mail companies.. When this happens, we reserve the right to revoke orders that are in these conditions, caso en el cual la orden será reversada y el valor del precio será reembolsado al cliente en el menor tiempo posible.