Warranty

For the processing of Guarantees

  • Then, You will be able to find the contact lines of the main brands in case you require technical advice through telephone support and if necessary, help you with the collection of the product in order to process your warranty directly with the manufacturer
  • • HUAWEI – National Line: 018000949400 or from any cell phone to #482
  • • XIAOMI – Mail: serviciotecnico@mnfoto.com.co or through WhatsApp to the number 3186085419 – 3167432951
    • ACER – Bogota: 7435027 / https://www.puntodeservicios.com/ (Appointment scheduling)
  • • ALCATEL – National Line: 018005183882 or through WhatsApp to the number 331 863 63 88 or through the link: https://www.facebook.com/alcatelotlatam
  • • ASUS – National Line: 018000910109 / Bogota: 2415528 / https://www.puntodeservicios.com/ (Appointment scheduling)
  • • APPLE – Through www.apple.com in the link https://getsupport.apple.com/?caller=home&PRKEYS=
  • • LENOVO – National Line: 01800 917 0541 / https://www.puntodeservicios.com/ (Appointment scheduling)
  • • HP – National Line: 018005184842 / Bogota: 5085553 OPC 3/5
  • • KALLEY (Cell phones) – National Line 018000524065 or through WhatsApp to the number 3183508005 or to the mail: servicio.cliente@kalley.com.co
  • • SAMSUNG (Cell phones) – National Line 018000112112 or from any cell phone to #726
  • DELL – CRA 16 A # 80 (1) 467 3400 / 7968592
  • Por otro lado, Alta Gama Digital also receives guarantees if the client wishes to take it directly with the company. Making the clarification that the only process that Alta Gama Digital carries out is the receipt of these guarantees, Once received, it is taken to the Service Point authorized by each manufacturer of the product.If, as a Alta Gama Digital customer, you want us to collaborate with advancing your warranty procedure directly with the manufacturer, please fill out the following form:https://forms.gle/rKy36R5pRapNs5Z4A

    ¡TENER EN CUENTA!:

    1) Delivery times: Keep in mind that the warranty processing times are approximately 15 -20 business days
    2) Team information: Remember to make a Back Up of all the information you have about your product, since the service centers are not responsible for any of the information that the user has.
    3) Either to the Point of Services or to the Alta Gama Digital company, the user is responsible for delivering the product for the warranty process. For no reason Alta Gama Digital is responsible for shipping costs for warranty procedures.

The warranty may not apply, when:

× El equipo presente maltrato, accident, natural catastrophes or as consequences of these, use other than that indicated in the operating instructions (example: commercial) uso en condiciones ambientales deficientes, poor product installation and / or programming.

× Presente daños causados por fluctuaciones de voltaje de la energía eléctrica o descargas eléctricas atmosféricas.

× Son daños ocasionados por la adaptación e instalación de piezas o accesorios no genuinos, not authorized by the brand.

× Son daños ocasionados por insectos o roedores.

× Son daños ocasionados por la falta de cuidado con el producto o factores ajenos (oxidation, discoloration, grated, excess dust, golpes ruptura de mueble o gabinete exterior.

× El producto no presente número de serie de la fabricación o este se encuentre alterado.

× El equipo se somete a sobre saturación ejemplo: (washing machine rental).

× La pantalla tenga menos de (5) faulty pixels.

× Sea requerida fuera del territorio nacional donde fue adquirido el producto de Hardware.

× El sello de garantía esté roto